Frequently Asked Questions (FAQ)

1. What is the delivery time/shipping for my order?

That depends on what you order! Our own jewellery and candles are shipped within 1-3 business days. For our brand partners (Saint Clairmont & Bazou), this is 1-5 business days. Our unique tumblers are printed especially for you and have a delivery time of 7-12 business days. Are you ordering from the United States (USA)? Then the delivery time for our own jewellery is 5-8 business days.

2. I ordered two products, but only one has arrived. Is that correct?

Absolutely! As we work with different studios and partners, your order may arrive in multiple packages. You will receive a separate Track & Trace code for each package.

3. Is the jewellery of good quality?

Yes, that's what we stand for! We work with high-quality Stainless Steel and Natural gemstones. Our steel jewellery is colourfast and hypoallergenic. Our gemstones are carefully selected for their unique quality and power.

4. Can I return my order?

Yes, for our standard collection, you have a 14-day cooling-off period. Please note: products made especially to order (such as our tumblers) cannot be returned, unless there is a production error.

5. How much do I pay for shipping?

We believe in transparency and apply fair rates for secure shipping with Track & Trace via PostNL. For a parcel within the Netherlands, you pay €4.95. Within the EU, we ship for €9.50. For the United States (USA), shipping costs are €22.95.

Good to know: for orders within the Netherlands and the EU from €50, you benefit from free shipping. For the United States, shipping is free from €75. The exact costs are automatically calculated in your shopping cart.