Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. When will my order be shipped and what is the delivery time? That depends on where your order is going! Our own collection — such as our jewelry, gemstone accessories, phone straps, hair accessories, and unique gifts — is carefully processed and shipped from our studio within 1–3 business days.

• The Netherlands: 1–3 business days

• Belgium & EU: 2–5 business days

• United States (USA): 5–8 business days

2. Is the jewelry of good quality? Yes, that is what we stand for! We work with high-quality Stainless Steel and natural gemstones. Our steel jewelry is colorfast, water-resistant, and hypoallergenic. Our gemstones are carefully selected for their unique quality and appearance.

3. Can I return my order? Yes, our standard collection comes with a reflection period of 14 days. Within this period, you can register your return. (Note: personalized items cannot be returned).

4. How much is the shipping cost? We believe in transparency and charge fair rates for secure shipping with Track & Trace.

• The Netherlands:

  • Mailbox package (0–0.2 kg): € 3.99

  • Standard Parcel Post (0.201–20 kg): € 6.95

  • Free shipping on orders over € 49.99

• Belgium & Europe (EU):

  • Mailbox package (0–0.2 kg): € 6.99

  • Standard Parcel Post (0.201–2 kg): € 8.99

  • Free shipping on orders over € 75.00

• United States (USA): € 22.95

Good to know: The exact shipping costs based on the weight of your shopping cart will be automatically calculated as soon as you enter your address at checkout.